Here is the updated Privacy Policy with your specific business details included:

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## **Privacy Policy**

**Effective Date: [Insert Date]**

Pacific Breeze Cleaners ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with Australian privacy laws, including the **Privacy Act 1988 (Cth)** and the **Australian Privacy Principles (APPs)**.

### **1. Collection of Personal Information**

We collect personal information to provide our cleaning services effectively and to enhance your experience with us. The information we may collect includes:

- Your name, address, phone number, and email address.

- Billing and payment details (e.g., credit card or bank account information).

- Any specific cleaning preferences or instructions you provide.

- Information you submit via our website, social media platforms, or direct communications.

- Technical data (e.g., IP address or cookies) when you visit our website.

We only collect information directly from you unless otherwise authorised.

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### **2. Use of Personal Information**

We use your personal information for the following purposes:

- To schedule and deliver cleaning services.

- To process payments and issue invoices.

- To communicate with you about bookings, updates, promotions, or changes to services.

- To improve our services and customer experience.

- To comply with legal and regulatory obligations.

We will not use your personal information for any other purpose without your consent.

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### **3. Disclosure of Personal Information**

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties, such as:

- Payment processors or financial institutions for billing purposes.

- Service providers or contractors who assist us in delivering our services.

- Legal or regulatory bodies if required by law.

We ensure that any third parties we work with maintain the confidentiality and security of your data.

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### **4. Data Security**

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

- Secure storage systems and access controls.

- Encryption of sensitive data, such as payment details.

- Regular review and updates to our security practices.

While we strive to safeguard your data, no method of transmission over the internet or electronic storage is completely secure.

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### **5. Cookies and Website Usage**

Our website may use cookies to enhance your browsing experience and collect information on how you interact with our site. You can disable cookies through your browser settings, but this may impact the functionality of our website.

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### **6. Access and Correction**

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out-of-date. To make a request, please contact us using the details below.

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### **7. Complaints and Contact Information**

If you have any concerns or complaints regarding our privacy practices, please contact us. We will investigate your complaint and respond promptly.

**Contact Details:**

Pacific Breeze Cleaners

**Phone:** 0491 851 727

**Email:** info@gopacificbreeze.com

**Address:** 39 Arrawarra Beach Road, Coffs Harbour, NSW

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### **8. Changes to This Policy**

We may update this Privacy Policy from time to time. Any changes will be reflected on our website, and the "Effective Date" will be updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

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By engaging with Pacific Breeze Cleaners, you agree to the terms of this Privacy Policy.

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